Customer Experience

Empathy plays a crucial role in the context of customer service. On a basic level, it enables support agents to build a genuine connection with customers, which in turn increases trust and brand loyalty. In business terms, an empathetic approach can help to resolve...

The process of tracking your company’s success in the context of onboarding has changed hugely in recent years. In this post-Covid world of talent shortages and increased employee turnover, there is a specific set of customer onboarding metrics that need to be...